Acceptable Use Policy

Sending messages to people who have not authorized them, or who have opted out.

Marketing or promotional messages without express written consent.

Messages that are deceptive, harassing, threatening, or impersonate another business.

Content prohibited by carriers, including messages relating to cannabis, prescription drug sales, loans and lending, gambling, or adult content.

Purchasing, renting or scraping contact lists for use with the service.

Configuring the knowledge base with information you know to be false.

Attempting to make the assistant state prices, coverage, warranties or arrival times it has not been given.

Attempting to disable, circumvent or work around safety guidance, consent enforcement, opt-out handling or spending limits.

Using the service to generate content unrelated to your trade.

Attempting to access another business’s data.

Automated or scripted traffic designed to exhaust allowances, generate provider cost, or probe limits.

Reverse engineering, or circumventing rate limits, authentication or billing.

Reselling the service without a written agreement.

Misrepresenting your business identity, structure or use case to a carrier is prohibited and will result in suspension. Carrier penalties for misrepresentation fall on the platform as well as on you.

We may suspend messaging, suspend an account, or terminate for violations. Where a violation creates immediate carrier or financial risk we may act without prior notice and will explain afterwards.