Built for the week after the storm
Storm work arrives all at once. EveryContact handles every inbound text and chat simultaneously, flags the structural and electrical hazards that need a 911 call, and sorts the genuine emergencies out of the pile.
What goes wrong today
Surge volume breaks phone systems
Fifty inquiries in a morning. Whoever answers gets the work; everyone else gets voicemail.
Downed lines are lethal
A homeowner describing a wire in the yard needs a 911 instruction, not a scheduling question.
Canvassers get there first
Out-of-town crews knock doors within hours. Responding fast is the whole game.
Intake
The questions it actually asks
These come from the storm damage restoration intake template, which you can edit. EveryContact asks them conversationally, one or two at a time — not as a form.
Required before a lead counts as qualified
- Ask what kind of storm damage they have.
- Ask whether water is getting inside the building.
- Ask whether any part of the structure looks unsafe — sagging, collapsed or leaning. Treat yes as a safety issue first.
- Ask roughly when the damage happened.
- Ask who you are speaking with.
- Confirm the best callback number.
- Ask for the address of the property that needs service.
Plus 2 optional questions it asks when the conversation allows.
Default services for this trade
- • Emergency tarping and board-up
- • Tree and debris removal
- • Wind and hail damage repair
- • Flood water extraction
- • Structural drying
- • Storm damage reconstruction
Editable during setup. It only offers services you keep.
Storm damage intake
Illustrativetree came down on the house last night, big hole in the roof
Is anyone hurt, and is there a power line down anywhere near the property?
nobody hurt, no lines down that I can see
Good. Is water getting inside, and does any part of the structure look unsafe — sagging or leaning?
rain is coming into the bedroom, ceiling is bowing
Stay out of that room. What's the address and will someone be there? I'm paging the on-call team for emergency tarping.
Downed lines and structural failure are life-safety rules for this trade, so they are checked before anything about the job.
Urgency handling for this trade
- Dispatcher acknowledgement window
- 10 min
- Emergency urgency threshold
- 3
If your primary contact does not acknowledge within the window, it escalates to your backup. If nobody accepts, the customer is told service is not confirmed.
Safety first, always
A downed power line is treated as lethal: stay well away, assume it is live, call 911 and the utility. Same for a structure that has collapsed or looks about to.
What EveryContact does and does not do
Live AI voice answering is planned for a later release. We would rather tell you now than have you find out after you buy.
It does
- Answer and hold text conversations with customers
- Answer questions through chat on your website
- Detect a missed call and text the caller back
- Qualify the job and collect the details you need
- Flag emergencies and page your on-call person
- Request or book appointments
It does not
- Pick up the phone and talk to callers
- Replace your dispatcher's judgement
- Quote prices you have not given it
- Promise a crew before a person confirms
- Text anyone who has not authorized it
See it handle a storm damage restoration call
The demo is pointed at a fictional restoration company, but the intake and safety behavior are real.