Water does not wait for Monday morning
A burst supply line at 1am is the most valuable call you will get this week — and the one you are least likely to answer. EveryContact answers the text, works out how bad it is, checks for the hazards that matter, and pages whoever is on call.
What goes wrong today
Voicemail loses the job
Homeowners with water spreading call three companies. The first to respond usually wins it.
Triage needs real questions
Still flowing or shut off? Clean, grey or sewage? Near the panel? The answers change the whole response.
Storm weeks flood the phones
When a cold snap bursts pipes across a metro, twenty calls land in an hour and the worst ones get buried.
Intake
The questions it actually asks
These come from the water damage restoration intake template, which you can edit. EveryContact asks them conversationally, one or two at a time — not as a form.
Required before a lead counts as qualified
- Ask where the water is coming from.
- Ask whether water is still actively entering the property.
- Ask when the damage started.
- Ask which rooms or areas are affected and roughly how much area.
- Ask whether water has reached outlets, the electrical panel or any energized equipment. Treat yes as a safety issue first.
- Ask who you are speaking with.
- Confirm the best callback number.
- Ask for the address of the property that needs service.
Plus 3 optional questions it asks when the conversation allows.
Default services for this trade
- • Emergency water extraction
- • Structural drying and dehumidification
- • Water damage assessment
- • Mold-related restoration inquiries
- • Contents and carpet drying
- • Sewage and category-3 water cleanup
Editable during setup. It only offers services you keep.
Water damage intake
Illustrativesupply line let go under the kitchen sink, water everywhere
Got it — is the water still coming in, or have you shut it off at the valve?
shut it off but the floor and the cabinets are soaked
Good. Has any water reached outlets, the panel, or anything plugged in?
no, just the floor
Thanks. Which rooms are affected, and what's the property address? I'll get this to the on-call team.
Water still flowing, plus electrical contact, is what moves this from urgent to emergency — and that decision is made by fixed rules, not by the AI judging the vibe.
Urgency handling for this trade
- Dispatcher acknowledgement window
- 10 min
- Emergency urgency threshold
- 3
If your primary contact does not acknowledge within the window, it escalates to your backup. If nobody accepts, the customer is told service is not confirmed.
Safety first, always
If water has reached outlets, the electrical panel, or anything energized, the customer is told to stay out of the water and call 911 or the utility to cut power — before any discussion of extraction. That rule cannot be disabled on any plan.
What EveryContact does and does not do
Live AI voice answering is planned for a later release. We would rather tell you now than have you find out after you buy.
It does
- Answer and hold text conversations with customers
- Answer questions through chat on your website
- Detect a missed call and text the caller back
- Qualify the job and collect the details you need
- Flag emergencies and page your on-call person
- Request or book appointments
It does not
- Pick up the phone and talk to callers
- Replace your dispatcher's judgement
- Quote prices you have not given it
- Promise a crew before a person confirms
- Text anyone who has not authorized it
See it handle a water damage restoration call
The demo is pointed at a fictional restoration company, but the intake and safety behavior are real.