Attorney-review draft — not legally approved
This document has been drafted but has not been reviewed by a lawyer. It is published here so you can see our intent and so counsel can review it. It is not a final agreement, and EveryContact Technologies, Inc. does not represent it as legally approved or enforceable.
SMS Terms
The text-messaging programme terms disclosed to consumers.
Draft prepared for review · EveryContact Technologies, Inc.
Programme description
When you contact a business that uses this service by text message, or call and do not reach them, you may receive text messages from that business relating to your inquiry.
Message frequency varies and depends on your conversation. Message and data rates may apply.
How to stop
Reply STOP to any message to stop receiving messages. You will receive one confirmation message.
Reply HELP for information about the programme.
Reply START to resume messages after stopping.
What you are agreeing to
Messaging a business, or calling and not reaching them, authorizes replies about that inquiry. It does NOT authorize marketing or promotional messages.
Promotional messages require separate express written consent, which the business must obtain from you directly.
Timing
Non-urgent automated messages are sent only between 8:00 and 21:00 in your local time.
Replies to a message you just sent, and messages coordinating an active emergency, are not restricted by those hours — you are waiting for an answer.
Carriers
Carriers are not liable for delayed or undelivered messages.
Supported carriers include the major US carriers. Delivery is not guaranteed.
Emergencies
THIS IS NOT AN EMERGENCY SERVICE. If there is a risk to life or property safety — fire, gas, injury, electrical hazard, structural collapse — call 911. Do not rely on text messaging.
Open questions for counsel
Published deliberately. These are the points we know we cannot resolve ourselves, listed so a reviewer can start with them rather than discover them.
- Whether the described consent basis for missed-call text-back satisfies TCPA for the specific message content used, and whether any state statute (notably Florida and Oklahoma) imposes stricter requirements.
- Required CTIA disclosure wording and whether the current opt-out confirmation message meets it exactly.
- Whether a separate programme description is required per business, or whether a platform-level programme is acceptable to carriers.
- Whether AI involvement in message generation must be disclosed to the consumer, and in what terms.
- Whether quiet hours of 8am–9pm satisfy the strictest applicable state rule, or whether a narrower window is required.