Refund and Cancellation Policy

You can cancel at any time from your dashboard. Your subscription continues until the end of the period you have already paid for, and then stops.

Cancelling does not immediately delete your data. You can export conversations, leads and appointments while the subscription remains active, and data is retained for the applicable retention period afterwards.

Monthly subscriptions: we do not generally refund a partial month, because provider costs (phone numbers, messaging, AI usage) are incurred during it.

Annual subscriptions: within 14 days of the initial purchase, we will refund the annual payment less any usage-based provider costs already incurred. After 14 days, annual subscriptions are not refundable, but you may cancel to prevent renewal.

Where the service has materially failed to perform as described, contact us. We would rather resolve it than argue about a refund.

[ATTORNEY REVIEW REQUIRED: whether this policy complies with applicable consumer protection and auto-renewal statutes in target states.]

Downgrades take effect at the end of the current period. No refund or credit is given for the difference in the current period, because you retain the higher plan’s capacity for its duration.

We will notify you of a failed payment and retry. Suspension is not a cancellation, and reactivating restores your account and data.

If you believe a charge is wrong, contact us before filing a chargeback — we can usually resolve it faster. Where a chargeback is filed, we retain the records needed to respond.